The lawsuit alleges that since 2012, Time Warner Cable promised Internet subscribers a “fast, reliable connection,” but customers were “dramatically shortchanged on both speed and reliability.” A 16-month investigation found that wired Internet speeds were up to 70% slower than advertised, while Wi-Fi speeds were as much as 80% slower. Charter is the dominant cable provider in Southern California.Īlthough the lawsuit only pertains to Spectrum’s roughly 2.5 million New York Internet customers, Schneiderman’s press secretary, Amy Spitalnick, told me the issues cited in the complaint “could very well be found with providers across the country.” Eric Schneiderman is suing Charter over allegedly false claims of fast Internet speeds by its Spectrum service, formerly known as Time Warner Cable. The fine print of Charter Communications’ high-speed Internet service says a “small percent of customers will receive lower than advertised speeds.” One attorney general says the problem is actually widespread - “a consistent story of bad performance and a long-term business plan built on deceit.”
